Redeeming Chula Points

How do my customers redeem Chula Points in my business?
They should inform you that they will be paying by redeeming Chula Points. Once a User redeems a selected amount of Chula Points, a screen will appear confi...
Wed, 9 Jun, 2021 at 3:56 PM
What if I want to cancel a purchase that was paid for with redeemed Chula Points?
All redemptions of Chula Points are final and irrevocable. The terms of the cancellation and any refund are agreed upon directly between you and the custome...
Wed, 9 Jun, 2021 at 3:57 PM
How do I receive payment for the Chula Points that were redeemed at my business into my bank account?
The payment for the Chula Points you’ve accumulated will be made to your bank account in dollars, via the Tipalti portal you’ve registered to in your onboar...
Wed, 9 Jun, 2021 at 3:57 PM
How can I make sure my customer has paid with Chula Points?
Make sure the customer shows you or your staff member the confirmation screen on their phone. In addition, you will receive an email immediately upon redemp...
Wed, 9 Jun, 2021 at 3:58 PM
How do I enter a purchase with Chula Points into my POS?
During your onboarding process, your Choose Chula representative likely guided you through the process of configuring your POS. In most cases, you can simpl...
Wed, 9 Jun, 2021 at 3:59 PM
Do I need to give a receipt for Chula Points’ redemption?
Yes. Redemption of Chula Points in your business requires a receipt from you to your customer because an exchange of goods was made between you and your cus...
Thu, 10 Jun, 2021 at 10:55 AM
Can customers pay with Chula Points online?
No, a customer can currently use Chula Points only in the store itself.
Thu, 10 Jun, 2021 at 10:55 AM
Are there limitations of what goods Chula Points may be redeemed on?
There may be laws limiting the use of Chula Points to purchase certain goods, like alcohol, tobacco, lottery and pharmaceuticals. The City of Chula Vista ma...
Thu, 10 Jun, 2021 at 10:56 AM
What to do if a customer has a problem paying with Chula Points (technical issues)?
In this case, the customer can reach out to Choose Chula’s support team at 
Thu, 10 Jun, 2021 at 10:56 AM
How do I check my account balance?
Each time a redemption of Chula Points is made in your business, you’ll receive a confirmation email with the amount you’ve received for that transaction an...
Thu, 10 Jun, 2021 at 10:56 AM